Frequently asked Questions

For general questions and information about BeyondKnots

An Oriental rug is basically composed of warp, weft and pile. In this case, the warp and weft the supporting fabric and the pile are the amount ranging and patterned part. Depending on the type and origin of the carpet, these raw materials are made of different materials. WHILE warp and weft are often made of cotton, the pile of high quality wool or silk is made. For pure silk carpets and warp and weft, so all components of silk fibers. The warp threads being arranged so long since the carpet and end mostly as a fringe at the edge of the carpet. Transversely to run the weft threads. the pile is formed at the intersection points by node knotted, which then constitutes the visible surface of the carpet.

Each of our carpets is unique, with plenty of time made from the highest quality materials. We get goods from all over the world, from a wide variety of traditional weavers, artists, designers. Therefore, an Individual price is determined for each rug that is based on material, time, individuality and rarity. Thus, each rug tells its own story. In these works go folklore, tradition and history a a unique symbiosis with the individual taste of the weaver. If you understand where a particular pattern is and what certain symbols are older carpets provide a fascinating insight into their history. There was a time in which you almost certainly by design of Oriental carpet on the country, the city or even the village could close in which it was woven. The worldwide spread of the pattern after the great commercial expansion at the beginning of the 20th century meant that today this is less the case.

All information on our carpets in our online shop is correct to the best of our knowledge. All sizes are measured carefully by us and should have at most minor deviations. The information on the node density is general values of carpet types, which may vary from easy to carpet carpet. The images are shot at our location with an excellent reflex camera and reflect the colors and details of the carpets very well. Depending on the view point of the pile, the colors can also act, as in reality minimal lighter or darker. Of course, the colors may differ from reality depending on the settings of your screen regarding brightness and contrast. If it turns out that information is not correct, the customer will always be notified before shipment. The dimensions given on the website never close the fringes with one. It is also important to note that minor differences may occur in size or shape for hand-knotted / -gewebten carpets due to the production of hand. This applies particularly to nomadic / village rugs were woven under modest conditions.

Our carpets are rolled up or folded and can be used immediately after the program arrival. Any wrinkles in the carpets lay down with time and use. In the first time, the carpets can fall a little bit more. This is due to the excess wool, which dissolves through the use and is absolutely normal and no reason to worry. Mostly this stops after several times. If you bought a thinner carpet, then a non-slip pad recommends that the carpet so that it can not slip.

Normally, the difference in value between two similar carpets is determined by different snap densities of the nodes. The knotting density is measured in the node number per m². However, the node density for oriental carpets is not the sole argument for their value. It is also important which materials were used and how well, for example, the wool quality is. Furthermore, the real silk fraction is of importance for the value of the carpet. Likewise, it also depends on the processing and beauty of the manufactured patterns. There are many different factors that should be considered for the value of a carpet.

We have many years of experience in the field of carpet trading. As traditional and family businesses, important knowledge of carpets, the recognition of real quality and care were taught and shared in dealing. So we have a carefully selected, well-kept and wide range of different carpets of the highest quality. The import of our BeyondKnots carpets takes place directly from stickers from the respective countries such as Iran, Nepal, India, Pakistan, Afghanistan or Turkey. Our carpets are honest original goods that will not run over several intermediaries before the sale. All our carpets have an extremely high quality.

For this we offer a variety of payment options, free shipping within Germany, direct personal customer contact and advice and certificate of authenticity for your carpet. Furthermore, we can help you with the repair or maintenance of your carpets. You also have the opportunity to visit your dream carpet before buying. Our goal is not to sell you any carpet, but to find the perfect carpet according to your desired ideas for you.

If you have found a carpet in our assortment, then you can see it again in person in our showroom in Hamburg before buying. In case you can take the carpet directly with you.

Appointments can be arranged daily from 10am to 6pm by phone number +49/40 58972639 or send us an e-mailinfo@beyondknots.de

Order & Payment

You can choose whether you want to pay by bank transfer, by credit card (VISA or MasterCard), Apple Pay, PayPal, American Express or by Klarna (invoice or Sofortüberweisung). Simply select the method when checking in, which you prefer and follow the steps specified:

If you have found the product you want, just click on the "Add to cart" option to put the article in your shopping cart. You can also buy a product immediately without having placed it in the shopping cart before.

If you want to buy more than one item, place each product individually in your shopping cart.

When you're done, click the "Checkout" button and follow the instructions specified there, enter your desired payment method and your personal information. Once you have given up your order, you will receive an e-mail confirmation.

If you want to cancel an order already made, this is not a problem. Please contact us as soon as possible either via the phone under 040 58972639 or send us an emailinfo@beyondknots.de 

The utmost value is assessed that all transactions on our website are processed and processed safely and according to the latest technological safety standards. The purchase of the respective privacy policy of the transaction partners apply to the purchase. If necessary, we give our service providers further data, which, together with the data necessary for the processing of the payment as our order processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. billing, processing of contested payments, support of accounting) use.

Shipping & Returns

Deliveries within Germany are free of charge. To learn the shipping conditions for foreign locations, see oursShipping conditionsafter.

We deliver our goods worldwide. About our website you can order your products from all over Europe. If the order is outside the EU, this is of course no problem, in this case just write us a short e-mailinfo@beyondknots.de

Within Germany, shipping usually takes 2-3 working days. The programs run by default via the DHL parcel shipping and therefore depend on the shipping times specified by DHL.

As soon as your package is shipped, you will receive an e-mail from us. It contains a send tracking number that you can use at any time where exactly your order is and when it is expected to arrive with you.

Once you have given up your order, you will receive an e-mail confirmation. There you get a clear overview of your order. In addition, you will receive an e-mail including a send tracking number as soon as your product was sent.

For further support you can at any time by e-mailinfo@beyondknots.deor telephone at 040 58972639 to our customer service team.

Beyondknots works for shipping with the DHL parcel delivery. Therefore, you do not need to receive the package personally, but have the opportunity to specify via the DHL Portal where and when your package should arrive. If you ordered a big carpet, it will be delivered due to the package size and weight via a freight forwarder. In this case, you must personally receive your goods, but can tell us at which time the receipt should take place.

Should it happen that the shipping company has caused damage to your goods, please inform the deliverer or shipping company immediately. Please contact us promptly to discuss another procedure.

Within fourteen days of receiving the goods, you have the opportunity to register a return from us. You can do our Pattern revocation form to use.

Just send us an e-mail to: info@beyondknots.de

After you have informed us that you want to return your goods and have returned your goods, you will receive your payment back within fourteen days.

Address your return:

Beyondknots

Papenreye, 14

22453 Hamburg

Germany